Daniel Michaels, Laurence Norman & Dion Nissenbaum, Wall Street Journal
While diplomacy involves face to face connections in order to form concrete relationships, diplomats have been successful using other tools, such as encrypted messaging services (ie. WhatsApp, Signal and Telegram) and phone and video-calls. Diplomats all over the world are skeptical about only using these platforms, however, the United States showed us that it can be done as diplomats from Qatar brokered a two-hour videoconference between the Taliban and the Afghan government.
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